Why can't I get online?

• If your account is suspended for non-payment, you can restore your service by making a Quick Pay payment.
• If you have used up your monthly data allotment, or your plan does not have data access included, change your plan, or add additional data by visiting a Cricket Retail Store or calling 1-800-CRICKET.
• If you are using a device that is not compatible with our network, upgrade to a compatible device by visiting a Cricket Retail Store or calling 1-800-CRICKET. You can check device compatibility at https://www.cricketwireless.com/prepaid-phones/bring-your-phone.

Thank you for being a valuable Cricket customer!